Baby Moses MATTRESS / Nesting Pod BASE - Merino Wool

One merino cushion, two jobs: the mattress for your KO-COON Moses basket, and the breathable base of the Nesting Pod.

What is it?
A medium-firm merino wool cushion in a soft cotton sleeve. Use it as your Moses basket mattress, or add a cover to build it into a nest. It gives even, breathable support that holds your baby without letting them sink, and its firmness was designed with input from paediatric physiotherapists and occupational therapists. On its own it also works as a surface for supervised lounging and tummy time.

Do I need a sheet for it?
Yes — always use a slipcover over the mattress. The slipcover is your fitted sheet: it protects the merino from spills and daily wear, keeps airflow good, and is quick to wash. Keep a spare so there's always one on while the other's in the wash. A KO-COON Merino Puddle Pad underneath adds extra protection and airflow.

What's the difference between a slipcover and a nest cover? (Please read before you buy)
They are not the same thing:

• Slipcover — this is the sheet for the mattress. It's made from single jersey knit and simply covers the base. It does not have the stretch to form a nest.
• Nest cover — this is made from double knit (interlock), which has the stretch needed to tie up and over the border into the hammock nest shape. A nest cover can double as a slipcover if you want. A slipcover cannot be used as a nest cover — without the stretch, it won't form the nest.

So if you're buying purely to make a nest, you need a nest cover, not a slipcover. The slipcover is the more affordable option because it's a sheet, not a nest piece — it's the right buy for protecting your mattress, the wrong buy for building a nest.

Is it comfortable and supportive?
Merino regulates temperature — warm in winter, cool in summer — and is fully breathable, so your baby isn't lying on heat-trapping foam or artificial filling. The medium-firm support suits a developing spine, neck and head, and there are no synthetic fillings.

How do I care for it?
Machine wash on a gentle wool cycle — wool detergent, cold water, lowest spin. Do not tumble dry. Air out regularly and rotate the cushion weekly for even wear.

Size & materials: merino wool inner, soft cotton sleeve, approx. 82 × 50 × 5 cm, medium firmness. Fits the KO-COON Moses basket and Nesting Pod. Always use with a slipcover.

1. Delivery Charges

Ko-coon.co.za offers free shipping for the orders above R3000. If your order is below R3000, you will be charged a flat fee of R150.

For more information on delivery please contact customer services by email on hello@ko-coon.co.za or telephone +2782 411 8977.

PLEASE NOTE: Nursery furniture ships flatpack and require self-assembly.

2. How long will my order take to arrive?

We aim to delight our customers by delivering our orders in the quickest possible time. Orders ship directly from our Cape Town warehouse.

For in stock products, most of our deliveries to major centres take place within 4 working days via courier. *Things do happen that are outside of our control, so please always allow up to 5-6 working days for your delivery to reach you. Kindly allow more time for these items to reach you.

For Made To Order products please allow +- 3 weeks manufacturing lead time. There-after 4-6 days courier delivery to your home.

Delivery hours are between 9am – 5pm Monday to Friday. WEEKENDS & PUBLIC HOLIDAYS: Special Rates Apply (please email hello@ko-coon.co.za for a quote)

Please note that orders are only dispatched once we have received confirmation of your payment and the payment has cleared. The manufacturing time is calculated from payment clearance date.

3. 7 Day Returns

Right to Cancel

You are entitled to return your order for goods which are kept in stock, within 7 days of the goods having been delivered to you.

In such an event:

• You will receive a full refund of the purchase price within 7 days of the date of cancelling this agreement less shipping fees in both directions.
• You undertake to return the goods in their original packaged condition, unassembled and unused and in sellable condition.
• You inform us within 7 days of receiving the goods of your intention to cancel the order and obtain a Return confirmation email from us as per Returns Policy below.
• Goods which are custom-made to-order cannot be cancelled after having been delivered to you.
• If you wish to cancel your order, please contact us at hello@ko-coon.co.za
• As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy. 

4. Returns policy
   
   1. We will accept returns on in-stock products according to the Right To Cancel Policy.
   2. Products which are made to order may not be returned unless the product is defective, damaged or if the product you have received is not the same as the product you have ordered.

All returns are subject to the following conditions: 

• ALL returns are subject to pre-approval on a case-by-case basis.
• Products must be in their original condition, unassembled, unused and returned in their ORIGINAL PACKAGING.
• Products that have been Made To Order cannot be returned. (non-stock items).
• Custom designs or specific colour choices cannot be returned.
• Flat pack items can only be returned if they have not been assembled or removed from the original packaging.
• You will be liable for the full transport costs (round trip – outgoing and incoming) as well as for the commissions charged by the payment gates which will be deducted from your refund. Please note that this may differ from your original invoice as we offer free shipping on completed sales and sometimes subsidise, discount or absorb additional costs.
• Please report any shortages or damages within 24 hours from the time of receiving your merchandise in writing via e-mail. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.
• Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging if it came in un-labeled boxes. Please e-mail us first to obtain your return authorisation, should you wish to return goods with defects or that have been damaged in transit. Include your initial order number and write (“RETURN”) on the shipping label only please. Please do not write on the box or deface the product packaging.
• We will take responsibility for booking the collection with our couriers. Replacements can only be made once we have determined that there was a manufacturer defect or damage caused during transit. Items that are received with shipping damage will be replaced with the same or similar item at no charge, subject to stock availability.
• If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.
• For the returns or exchanges of the orders collected from our studio, you will take responsibility for the transport costs.

All custom made orders are made especially for you and are therefore final sales. We cannot accept returns, cancellations or exchanges on custom orders unless there is a manufacturer flaw.

Goods: All our items are completely handmade. There might be slight variations in the patterns, size or color as seen. Our products are handmade and are really for those who enjoy the uniqueness of that. Slight variations are not deemed as errors or defects. This include size variations of +/- 2cm.If you are unsure about any part of the item you wish to order, please email us at hello@ko-coon.co.za. We are ready to help you prior to your selection and get the order right.

In the unlikely event that you have a problem with a product, please contact us.

Should you experience any problems please contact hello@ko-coon.co.za